Privacy Policy

Privacy Policy

Last updated: December 2025

1. Introduction

SEVOCOMM BV ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information in compliance with the EU General Data Protection Regulation (GDPR).

2. Data Controller

SEVOCOMM BV
Email: privacy@sevocomm.com
Address: Lichttoren 32, 5611 BJ Eindhoven, The Netherlands

3. Data We Collect

We collect and process the following categories of personal data:

3.1 Information You Provide

• Contact inquiries: Name, email, phone number, company name, message content
• Shop orders: Name, email, billing address, VAT number (optional), payment information
• Account data: Login credentials for CMS access (staff only)

3.2 Automatically Collected Information

• Analytics data: Via Google Analytics (IP address, browser type, pages visited, time on site)
• Technical data: IP address, device information, browser type, referring URL
• Cookies: See our Cookie Policy below

4. How We Use Your Data

We process your personal data for the following purposes:

• Service provision: To respond to inquiries, process orders, deliver licenses
• Contract fulfillment: To perform consultancy services and manage client relationships
• Legal compliance: Tax obligations, accounting, invoicing (7-year retention)
• Website improvement: Analytics to understand user behavior and improve our services
• Security: Fraud prevention, security monitoring

5. Legal Basis for Processing

• Contract performance: Processing orders and service delivery (Art. 6(1)(b) GDPR)
• Legal obligation: Tax and accounting requirements (Art. 6(1)(c) GDPR)
• Legitimate interest: Website analytics, security (Art. 6(1)(f) GDPR)
• Consent: Marketing communications, optional cookies (Art. 6(1)(a) GDPR)

6. Third-Party Services

We use the following third-party services that may process your data:

6.1 Google Analytics

We use Google Analytics to analyze website usage. Google Analytics uses cookies to collect anonymous statistics about:

• Pages visited and time spent
• Traffic sources and user demographics
• Device and browser information

Data is anonymized (IP anonymization enabled). Google's privacy policy: https://policies.google.com/privacy

6.2 Google Search Console

We use Google Search Console to monitor website performance in Google search results. This service does not collect personal data from visitors.

6.3 Mollie Payment Processing

Payment processing for our shop is handled by Mollie. Your payment information is processed directly by Mollie and not stored on our servers. Mollie's privacy policy: https://www.mollie.com/en/privacy

6.4 Web of Trust (WOT)

We display WOT trust badges. WOT may collect anonymous usage data. WOT privacy policy: https://www.mywot.com/en/privacy

7. Cookies

We use cookies to improve your browsing experience. Cookies are small text files stored on your device.

7.1 Essential Cookies (Cannot be Disabled)

• Session cookies: Maintain your shopping cart, login sessions
• Security cookies: CSRF protection, prevent fraud
• Consent cookies: Remember your cookie preferences

7.2 Analytics Cookies (Optional)

• Google Analytics: Track website usage and performance
• You can opt out via our cookie settings or browser settings

You can manage your cookie preferences by clicking "Cookie Settings" in the footer.

8. Data Retention

• Contact inquiries: 2 years after last contact
• Shop orders: 7 years (legal requirement for accounting)
• Analytics data: 26 months (Google Analytics default)
• Technical logs: 90 days

9. Your Rights (GDPR)

Under GDPR, you have the following rights:

• Right of access: Request a copy of your personal data
• Right to rectification: Correct inaccurate data
• Right to erasure: Request deletion (subject to legal retention)
• Right to restriction: Limit how we process your data
• Right to data portability: Receive your data in a structured format
• Right to object: Object to processing based on legitimate interest
• Right to withdraw consent: For consent-based processing

To exercise your rights, contact: privacy@sevocomm.com

10. Data Security

We implement appropriate technical and organizational measures to protect your data:

• SSL/TLS encryption for data transmission
• Secure password hashing (Argon2id)
• Regular security updates and monitoring
• Access controls and authentication
• Secure data storage practices

11. International Data Transfers

Your data may be transferred to Google (USA) for analytics purposes. Google complies with EU-US Data Privacy Framework ensuring adequate protection.

12. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect data from children.

13. Changes to Privacy Policy

We may update this privacy policy periodically. Significant changes will be communicated via website notice.

14. Contact & Complaints

Data Protection Officer: privacy@sevocomm.com

Supervisory Authority: You have the right to lodge a complaint with the Dutch Data Protection Authority 

15. Cookie Settings

You can manage your cookie preferences at any time by clicking "Cookie Settings" in the footer.